Exchange And Refund Policy

At Order Vape Now, we offer a 30-day return policy, providing you with ample time to request a return from the date you receive your item.

To qualify for a return, your item must be in its original condition, unused, with tags attached, and in the original packaging. Additionally, you'll need to provide the receipt or proof of purchase.

To initiate a return, please contact us at support@ordervapenow.com.

Upon acceptance of your return, we will furnish you with a return shipping label and provide instructions on how and where to send your package. Please note that we cannot accept items sent back to us without prior authorization.

Damages and Issues

Please inspect your order upon delivery. If you notice any defects, damages, or if you receive an incorrect item, kindly contact us immediately. We will promptly assess the issue and work to resolve it to your satisfaction.

Exceptions / Non-returnable Items

Certain items are exempt from returns, including perishable goods, custom products, and personal care items. Additionally, we cannot accept returns for hazardous materials, flammable liquids, or gases. Feel free to reach out if you have concerns about a specific item in your order.

Unfortunately, we are unable to process returns for sale items or gift cards.

Exchanges

For a swift exchange process, we recommend returning the item you have and placing a separate order for the new item once your return is approved.

European Union 14-Day Cooling Off Period

Customers within the European Union have the right to cancel or return their order within 14 days of receipt, without providing a reason. The same conditions apply regarding the condition of the item and the need for proof of purchase.

Refunds

Upon receiving and inspecting your return, we will notify you of the approval status for your refund. If approved, the refund will be automatically processed to your original payment method within 10 business days. Please note that processing times by your bank or credit card company may vary. If more than 15 business days have elapsed since your return was approved, please contact us at support@ordervapenow.com for assistance.